“Do you have it in stock?” Grace knows.
Grace answers stock, hours and price questions, holds items for pickup and takes special orders — so your staff can help the customers standing in front of them.
Today
Grace is on the line · 15 handled
What we hear from retail & local shops every week.
Every one of these is a customer who tried to reach you.
You can't help the customer in front of you and answer the phone.
The same question all day. Grace answers from your product list.
Holiday hours, Sunday hours, parking — answered every time.
Grace holds items for pickup and tells you right away.
Every request is written down with the customer's name and number.
Grace answers Instagram and Facebook messages at night.
Do the math for your store.
We filled in typical numbers. Move the sliders to match yours.
Business you may be missing each month
The calls your store gets every day.
Stock questions
“Do you have the navy one?”
Holds for pickup
“Can you hold one for me?”
Hours & holidays
“Are you open on Thanksgiving?”
Special orders
“Can you order it in my size?”
Instagram & Facebook
“How much is this?”
In Spanish
“¿Tienen esto en rojo?”
She works the hours you can't.
Every one of these used to be voicemail.
- Before opening“Do you have it in navy?” — answered, item held.
- Lunch rushTwo stock questions while the line is out the door.
- Special orderAn engraving request with all the details.
- Holiday hours“Are you open Thanksgiving?” — answered.
- After closingAn Instagram question with a link to buy online.
Good morning! Here's yesterday:
- HOLDRachel · Yeti 30 oz navy · until close
- ORDERCustom engraving · call back with price
- ANSWERED6 stock and hours questions
A real conversation, the way your customers would have it.
Grace sounds natural, sticks to what you told her, and hands off anything she shouldn't answer.
One plan. Everything you need to stop missing calls.
250 minutes + Products & orders
- 250 minutes — about 100 calls a month
- Products & orders — stock, prices and holds
- Synced from Shopify, Square or Clover
- Instagram and Facebook in one inbox
Plus everything in every plan: your phone rings first, a summary of every call, English, Spanish & 10+ languages, change or cancel any time.
First 7 days free. No card, no contract. We set it up with you.
Start 7 days freeFewer calls? Plans start at $49. See all plans and services.
What retail & local shops ask us.
How does Grace know what's in stock?
We connect your Shopify, Square or Clover catalog, synced every 15 minutes — or you keep a simple product list in the app.
Can she take payments?
Not on the phone. She can send a link to buy online, or hold the item for pickup.
Can she check order status?
Yes, after the caller confirms their order number and phone or email.
What about returns and complaints?
Grace takes the details and passes them to you — she doesn't make promises for you.
Does it work for small shops?
Yes — that's who it helps most. One person can't run the register and the phone at the same time.
Hear Grace answer like your store.
Call our number and say “pretend you're my store”. Then say “set me up” to start your 7 free days.
(574) 766-0001